Work@Home agent openings for Pennsylvania

About Sitel Work@Home Solutions

Sitel Work@Home Solutions™ is a virtual employee-based team supporting global fortune 500 companies in the insurance, retail (clothing, toy) travel & leisure, sport and telecommuting industries, just to name a few.

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Qualifications

• Prior customer service experience

• Sales experience

• Prefers working in virtual self-management/self- motivated environment

• Excellent verbal and listening skills

• Professional and articulate voice

• Home office that is noise & distraction free

• Ability to provide superior customer service while navigating multiple systems including the use of chat to ask and receive internal support

• Excels working in a fast paced environment with evolving business needs

Technical Requirements

• Must have high speed internet via wired Cable or DSL service (no wireless or satellite)
• Minimum Upload speed 1.5MBS and Download speeds 3.0 MBS
• Stand-alone computer monitor – 19” minimum
• Sitel equipment is not compatible with all-in-one PCs/laptops
• Comfortable and ergonomically safe furniture and office set-up
• Quiet, free of any background noise (we have a zero tolerance policy for noise)

What Sitel offers

• Unique opportunity to work from the comfort of your own home while earning a regular hourly paycheck
• Paid training
• Set schedules – majority of shifts are 31-40 hours/week with other opportunities available

• Career advancement opportunities, 70% of our leaderships roles come from internal promotions
• Medical and dental benefits for full-time employees
• 401(K) Retirement Match
• Opportunities to earn additional income through incentive opportunities
• Vacation and holiday pay
• Employee discounts with Sitel’s many major brand-name partners
• World class virtual team / coaching work environment

Education

High school diploma or equivalent 

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