Bill.com Hiring Work From Customer Service Reps

Work-from-home locations limited to residents in the following states only:

CA, GA, IL, OK, CO, VA
About Bill.com:Bill.com is the leading business payments network, with over 1,000,000 members paying and getting paid over $25 billion per year in volume. Bill.com saves companies more than 50% of the time typically spent on financial back-office operations by automating end-to- end processes.  Bill.com ties together finance and accounting programs, banks, customers, vendors, accounting professionals, and documents.  The company is the choice of 3 of the top 10 U.S. banks and over 50% of the top 100 accounting firms. The recipient of more than 43 awards, Bill.com was recently recognized as one of the San Francisco Business Time's Most Innovative Companies and proudly received a PC Magazine's Editor's Choice Award.

Mission:To educate and deliver high-quality, accurate, and friendly support to customers on the Bill.com platform. 

Professional experience/skills to be successful in this role:

Required

• Software support experience via chat, email, or phone or equivalent experience in a customer service field
• Strong work experience with problem solving and complex troubleshooting 
• Proven ability to multi-task and resolve high volume of customer contacts
• Strong listening skills to be able to understand, empathize and resolve customer issues
• MS Office (basic Excel/Word/PP) experience
• Intermediate knowledge with common browsers: Chrome, Firefox, IE, Safari (ie. deleting cookies, clearing cache, etc..)
• Ability to type over 50 words per minute
• Must have at least 10mbps high speed internet at home and a quiet workspace free of noise and distractions 
• Available to work weekdays between the hours of 5am-6pm PT (40 hours/week)

Strongly Preferred

• Experience supporting customers in a Software as a Service (SaaS) environment
• Financial technology experience (B2B preferred)
• Banking or accounting experience 
• Bachelor's degree 

Competencies (attributes needed to be successful in this role):

• Functional/Technical Expertise
• Learning Abilities/Tech Savvy
• Values
• Communication
• Team Player

Expected Outcomes in 6 months:

• Achieve Bill.com Product Expert Certification
• Maintain Customer Satisfaction score and chat acceptance rate of of 95% or above
• Handle 3 customer chats simultaneously 
• Achieve and sustain a Quality Assurance score of 8+ points
• Achieve an average response rate of <60 seconds in chat 

Bill.com Culture:

• Humble – No ego
• Fun –  Celebrate the moments
• Authentic – We are who we are
• Passionate – Love what you do   
• Dedicated – To each other and the customer

APPLY HERE