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ARKANSAS ONLY: Customer Service Representative - Work from Home

As a Remote Customer Service Representative for ABC Financial, you are the voice of our company. 
POSITION REQUIREMENTS
ABC Financial is looking for
The best fit for this job is someone who:
• Has a High School diploma or General Educational Development (GED) certificate
• Must live in Arkansas
• Has a stable work history and takes pride in punctuality and attendance
  • Must be flexible to an assigned work schedule
• Has a minimum of 1 year experience in a call center setting with experience handling inbound and outbound calls
• Has a private, quiet home office space with hard-wired, high-speed internet service (DSL or Cable)
• Has excellent verbal skills, clear and confident
• Has the ability to multitask, learn new systems and adapts quickly, and is solution focused
• Stays focused in stressful situations with a positive and upbeat personality
• Has experience with the AS400, Microsoft Word, Excel, Outlook
• Cares about helping their customers and being a team player
• Is self-motivated with work at home experience
• Demonstrates empathy when listening to customer needs
INTERNET SPEED REQUIREMENTS:
Remote agents must meet the following requirements at all times throughout employment:
  • Download Speed - Greater than 5 Mbps (5000 Kbps)
  • Upload Speed -Greater than 1.5 Mbps (1500 Kbps)
  • Packet Loss - 2% or less
  • Latency/Ping - 100 ms or less
  • Jitter - 15 ms or less

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