Hilton From Home: Remote Customer Care Coordinator
HILTON HIRING AGAIN
Full Time, Nationwide
Full Time, Nationwide
APPLY ASAP BECAUSE THEY GO FAST!!!!! ALL YOU NEED IS AN UP TO DATE COMPUTER NO MATTER IF IT'S A LAPTOP, BASIC HOME PHONE AND INTERNET.
THEY DO NOT DRUG TEST NOR DO THEY DO AN EXTREME BACK GROUND CHECK.... YOU DO NOT HAVE TO LIVE IN THE DALLAS!!!!
Full time and part time. Part time you make your own schedule 25-29 hours a week
Customer care starts at 11 depends on experience. I had Hilton and customer service so increase was good. other is 13.50 starting
Customer care starts at 11 depends on experience. I had Hilton and customer service so increase was good. other is 13.50 starting
No night training its till 3:30 for pt until 5 for ft.
Training is in Carrollton, TX
Work Locations: Hilton Reservations & Customer Care - Carrollton 2050 Chennault Dr. Carrollton 75006
Hilton's Customer Care Coordinators provide world-class customer service to support our Hilton HHonors members with any need they may have. We value human hospitality in a digital world, and our goal is to make a lasting impression with every Hilton guest with which we interact.
As the perfect fit for this role, you’ll have excellent communication skills, demonstrate positivity and patience, and most of all, personify an excellent customer service mentality. We’ll make sure that you’re equipped to answer calls with efficiency and with a great deal of emphasis on maximizing the satisfaction for each guest. And the best part is – you get to work from home!
What you will be doing:
•Answer the telephone and communicate with Hilton HHonors members in a friendly manner to create a superior guest experience
•Listen to and acknowledge our guests and fellow team members with a high level of patience, tact and diplomacy
•Utilize customer service skills to maximize satisfaction for Hilton HHonors members
•Provide accurate information regarding the HHonors program, members’ HHonors accounts, promotional mailings and statements, point accruals and redemption, and assist in reservations as needed.
•Perform data entry by enrolling members into our HHonors loyalty program, post missing stays, issue rewards, update profiles, and re-issuing membership materials upon request.
•Provide front-line support by creating cases for hotel service-related issues to be worked by Guest Assistance team and issue hotel folios from the Guest Assistance application upon request.
What we will expect of you:
•Availability for a full-time, 40-hour work schedule, including some weekends and holidays.
•A positive attitude including high energy, strong communication skills, willingness to take ownership of your responsibilities, and the ability to provide excellent customer service
•Ability to meet specific goals and metrics on a daily basis. Examples of metrics include: customer satisfaction scores, and the ability to meet the guests’ needs without the need to transfer their call to someone else.
•Ability to exercise absolute discretion and confidentiality with all documents and information.
•Your ability to work in a quiet environment, free from noise and distractions for your entire shift
•Perfect attendance, every day of your schedule, including your training period
•Active participation in virtual training sessions, including 100% completion of self-paced training modules.
•Please note: The first 2 weeks of your training period will be part-time (20- 29 hours per week). After the first 2 weeks, you will begin a full-time (40 hours per week) schedule.
What you can expect from us:
•We’ll provide you with the tools and training to do your job effectively, along with ongoing training & opportunities to grow and develop with a global organization
•A positive virtual work environment, with a dedicated supervisor as your coach and mentor
•Flexibility in your work schedule, with Hilton’s own Build A Schedule, allowing you to “build” your work schedule around your personal and family commitments.
•Benefit package, including Hilton travel benefits, which allow you and your friends & family to experience our 13 Hilton brands first-hand at discounted rates.
Your skillset:
•You have a minimum 1+ year steady job experience in a customer oriented and/or inbound call center role
•You are a self-starter, and can work independently as well as part of group.
•You have excellent time management skills and attention to detail, and can do so while working at a fast pace.
•You have the ability to set up job related computer equipment, run various computer programs, troubleshoot and fix issues independently.
•You are computer proficient, including the ability to type and talk while successfully navigating and maneuvering across multiple applications simultaneously.
•You have excellent communication and active listening skills, including the ability to speak, read and write fluently in English
•You have a high school diploma or equivalent
Preferred experience:
•You have working knowledge of Microsoft Windows and Microsoft Office Products, especially Outlook, Word, and Excel.
•You’ve previously held a Work at Home job
•You have experience with virtual training, which required you to complete self-paced modules
•You have experience working in contact centers in the travel or hospitality industry
Equipment:
We will provide some of the technical hardware equipment for you to perform in your role including desktop terminal/hard drive, keyboard & mouse, headset compatible with hard drive, flash drive, and Ethernet cable.
You will provide the following equipment:
•Monitor
•Landline phone with dial pad
•Headset compatible with phone
•Speakers
•Webcam
•Surge protector
•Dedicated landline (cellular phones not permitted)
•High speed wired internet connection (wireless is not permitted)
•Home office free from background noise and distractions
Availability:
We are currently hiring candidates in 31 states across the country, including: Alabama, Arizona, Arkansas, Colorado, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin, Wyoming.
What’s next?
After submitting your application, you will be invited to take a digital interview through HireVue. Please check your email, including Spam folders, for your invitation from HireVue with a link to complete your video interview. After submitting your video interview, and if your qualifications meet our requirements, a recruiter will contact you regarding next steps in the process. Your final interview with a recruiter will be held via live video.
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